Purchasing and Refund Policy

Purchasing and Refund Policy



These Terms and Conditions of Purchases and Refunds (“Terms”) govern all product and service purchases from The Botanical Joint LLC ( “us”, “our”, or “we”) via thebotanicaljoint.com (the “Website”) or from any other source.  If you have any questions about these Terms, please contact us at:

The Botanical Joint
Fresno County


Your purchases of products through and use of our Website are governed by our Privacy Policy. 

Product: We offer legal industrial hemp that is grown pursuant to a cultivation license from the Oregon Department of Agriculture. Oregon has implemented an agricultural pilot program under Section 7606 of the 2014 U.S. Farm Bill. The Farm Bill defines ‘‘industrial hemp’’ as the plant Cannabis sativa L. and any part of such plant, whether growing or not, with a delta-9 tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis. The Botanical Joint makes no guarantee as to the lawfulness of any product offered on the Website or that you will be able to pass a drug test after consuming products available on the Website.

None of the products listed on the Website have been approved by the Food and Drug Administration (“FDA”).  By using this Website, you acknowledge that you understand that the statements regarding our products have not been evaluated by the FDA; that our products are not intended to diagnose, treat, or cure any disease or ailment; and that results from our products may vary. Always check with a physician before trying any new dietary supplement, medicinal herb, or botanical extract.

Although The Botanical Joint ships throughout the U.S., we encourage all of our customers to do their down research into their individual state and local laws.

Product Availability: We may set limits on the number of products that you may purchase on the Website. These limits may be based on factors such as product availability. If we determine after you make a purchase that some or all of the products you have ordered are not available, we will either refund the entire purchase or the portion of the purchase that is no longer in stock.

Payment Methods: We accept the following methods of payment for purchases made through our Website: Visa and Mastercard.  All listed purchase prices are in United States dollars and we do not accept foreign currencies.

Order Confirmation: After you make a purchase on the Website, we will present you with a confirmation page and/or send you a confirmation email with an order reference number. It is your duty to confirm that an order was placed. If you do not receive a confirmation page or email, we will not be responsible for any losses you sustain.

Order Processing: We need 5-10 full business days to process any order received, Monday through Friday from 9am-5pm PST. Average delivery time is five to seven business days. Please allow 14 business days before contacting us with any questions concerning the status of your order.

Shipping Information: We only ship our products within the United States. All packages are sent according to customers’ shipping method requests (e.g., ground vs. two-day or three-day). We offer free standard shipping on all orders of via USPS for orders over $30.00.  This does not include your processing time.  We provide tracking numbers at the time of shipping. If you did not receive a tracking number, check your spam folder.

All products sold will come in heat sealed tamper proof jars and containers, inside commercial grade vacuum sealed bags, inside generic tan bubble envelopes or cardboard boxes, with generic return information.

All orders also come with a standard “Notice to Law Enforcement” and a copy of the test results for that product’s corresponding batch.  We do not include a bill of lading or an invoice inside the package.

For any specific shipping requests or questions please send a message to info@thebotanicaljoint.com . For inquiries into USPS package deliveries, please visit this link, and for inquiries into UPS package deliveries, visit this link.


Discounted or Sale Products:  Only one discount code may be applied at one time.  For instance you can only use one referral discount or one 50% off discount at one time, no both.    Sales are final on anything over 40%, no refunds and no cancellations   

Risk of Loss
: The risk of loss and title for any items you purchase from us pass to you upon our delivery to a carrier.

Fees: In addition to shipping fees, products purchased on the Website will be subject to a non-refundable order 25% processing-fee + a restocking fee of $2.50 for every $10.00.  

Transfers: Our products are intended for use by you and are not intended for resale to third parties. If you resell our products, you do so at your own risk.  

Refunds and Exchanges: You have 72 hours from receiving the order to request a refund or exchange. Our orders are 100% customer satisfaction guaranteed within the allotted time frame. We will either refund or replace products if a customer is not satisfied with a purchase, with the exclusion of ALL shipping, all processing fees and restocking fees. You are 100% require to return all products you have purchased prior to refunding or exchanging your order at the expense of the customers shipping. The Botanical Joint will not be responsible for return shipping cost, we are happy to make one for you, but will deduct out of refund. 

Limitation of Liability and Indemnification: By purchasing any product on the Website, you agree to indemnify, defend, and hold harmless The Botanical Joint and its agents, managers, officers, directors, representatives, and employees from and against any and all liabilities, losses, damages, and expenses, including reasonable attorneys’ fees (collectively, “Claims”) arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order.

In no event will you be entitled to recover from The Botanical Joint any indirect, consequential, incidental, punitive, exemplary, or special damages, or any damages for loss of data, profits, revenue, reputation, business, or goodwill, even if the The Botanical Joint has been advised of the possibility of such damages.



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