Refund policy
Ranchera Familia Refund & Return Policy
Effective Immediately
Thank you for choosing Ranchera Familia. As a small-batch, family-operated hemp farm, every order is carefully prepared by hand. Due to the nature of our products, all sales are subject to the following policy.
1. Order Processing
Our business hours are Monday through Friday, 9:00 AM–5:00 PM Pacific Standard Time (PST), excluding major holidays.
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Standard orders are typically processed and shipped within 1–5 business days.
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Orders containing more than $300 in leaf products may require additional preparation. Please allow 1–7 business days for processing.
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Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
2. Payment
We accept secure payments through Shopify and other approved payment methods offered during checkout.
Orders are not processed until payment has been successfully received.
All prices are listed in U.S. Dollars (USD).
3. Order Confirmation
After your order is placed, you will receive:
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An order confirmation page
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A confirmation email
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Shipping confirmation with USPS tracking once your package has been mailed
If you do not receive your confirmation email, please check your spam folder before contacting us.
4. Shipping
We currently ship within the United States.
Orders are shipped through USPS.
Once USPS accepts your package, delivery times are determined by the postal service.
Shipping charges are non-refundable once an order has shipped.
5. Packaging
Every order is carefully hand-packed by our farm team.
Shipments may include:
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Commercial-grade vacuum-sealed or resealable mylar packaging
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Protective packing materials
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Certificate of Analysis (COA)
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Notice to Law Enforcement (when applicable)
6. Sales & Discounted Products
Products discounted 30% or more are considered final sale.
Final sale items cannot be returned, canceled, or refunded.
7. Order Cancellations
Orders may only be canceled before processing begins.
Once an order has entered processing or has been shipped, cancellations cannot be accepted.
Approved cancellations may be subject to applicable payment processing fees.
8. Refunds & Replacements
Due to the nature of hemp products, all sales are final.
We do not offer refunds for products that have been shipped.
Replacement requests will only be considered for:
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Products damaged during shipping
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Packages lost by USPS
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Orders received with incorrect items due to our error
Requests must be submitted within 48 hours of delivery and include clear photographs or videos documenting the issue.
Claims submitted after 48 hours may not qualify for review.
9. Incorrect Addresses & Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect address was provided, the package was unclaimed, refused, or deemed undeliverable by USPS, the customer is responsible for any additional shipping charges required to resend the order.
10. Delivered Packages
Once USPS marks a package as Delivered, responsibility transfers to the recipient.
If you believe your package was stolen or misdelivered, please contact USPS immediately and notify us. We are happy to assist where possible but cannot guarantee replacements for packages confirmed as delivered.
11. Product Variations
Because our products are naturally grown agricultural products, variations between harvests are expected.
Differences in color, aroma, texture, moisture content, trim, cure, or natural aging do not constitute defects and are not eligible for refunds or replacements.
12. Leaf Products
Leaf products are delicate agricultural products.
Natural changes in appearance, color, moisture, or aroma may occur over time and are considered normal.
Proper storage is the responsibility of the customer after delivery.
13. Product Compliance
Our hemp is cultivated under applicable licenses and is federally compliant.
Products are intended to comply with applicable hemp regulations at the time of shipment.
Customers are responsible for understanding and complying with all local, state, and federal laws regarding the purchase, possession, and use of hemp-derived products.
Ranchera Familia reserves the right to cancel or refuse shipments where products cannot legally be shipped.
14. FDA Disclaimer
These products have not been evaluated by the U.S. Food and Drug Administration.
They are not intended to diagnose, treat, cure, or prevent any disease.
Ranchera Familia makes no representation regarding drug testing outcomes.
15. Limitation of Liability
To the fullest extent permitted by law, Ranchera Familia shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, misuse, storage, transportation, resale, or inability to use our products.
By purchasing from Ranchera Familia, customers agree to indemnify and hold harmless Ranchera Familia, its owners, employees, contractors, and affiliates from claims arising from misuse, unlawful possession, resale, or use of purchased products.
16. Questions?
If you have any questions regarding this policy, please contact us: